Frequently Asked Questions

We accept all major debit and credit cards, and PayPal, processed securely at checkout. No account is required to purchase.

Yes. A receipt is emailed to you automatically as soon as your payment is confirmed.

Yes, add as many titles as you like to your cart and check out once.

As soon as your payment is confirmed you'll receive a download link by email, and it's also available immediately from your account under Downloads.

All titles are supplied as PDF, so they can be read on a computer, tablet, phone, or e-reader.

No, guest checkout works fine and still includes the download link by email. Creating an account just lets you access your downloads again later.

Because eBooks are delivered instantly, we generally can't offer refunds once a file has been downloaded. If something's gone wrong with your order, contact us and we'll sort it out.

Email us at support@bartimaeus.co.uk with your order number and we'll resend it.

If you created an account, you can update your billing information any time from My Account.

Yes, your purchases remain available in your account for future downloads at any time.

Log in and visit My Account to update your name, email, and billing address.

Email support@bartimaeus.co.uk or use the contact form and we'll get back to you within one business day.